2017 Library Satisfaction Survey- LibQUAL+
Thank you for your feedback! During January and February 2017, the library distributed a survey to Valpo undergraduates, graduate students, faculty and professional staff, to assess how well the library is meeting your needs. We received 535 valid survey responses, representing a wide range of departments and offices across campus.
"I wish there were more study rooms available, they are always full! We need more study rooms."
(Undergraduate Survey Respondent, 2017)
On average, survey results tell us that the library is exceeding your expectations in terms of spaces, collections and services. This was great news! Later this semester we will receive a detailed analysis of results from the Association of Research Libraries, the organization who administered the survey. This data will help us determine what we could do differently to serve campus better.
"My only complaint is with the printer working on the main level. There have been times when I had to switch computers various times in order to print a page."
(Graduate Student Respondent, 2017)
We appreciate the honest feedback you shared through your 170 open-ended comments. Many comments offered concrete suggestions for improving the library's building and services. Your comments, along with the data, will help the library strategically plan how to move forward.
"I continue to be impressed with the library. If resources I need are not available physically at the library, ILL has never failed to find them, and it's often more quick than I expect."
(Faculty Respondent, 2017)
As the library takes action on the survey responses and comments, we will keep you posted! Continue to monitor the library website and this page for updates.